Privacy Policy

Effective Date: 10/04/2025

At Skynnphilic, your satisfaction is our top priority. We strive to ensure that every product reaches you in perfect condition. However, if you are not completely satisfied with your purchase, we’re here to help with a fair and simple return and refund process.

1. Return Eligibility

We accept returns under the following conditions:

  • The product must be unused, unopened, and in its original packaging.

  • Returns must be initiated within 7 days of receiving your order.

  • Proof of purchase (invoice/receipt) must be provided.

Please note: Due to hygiene and safety concerns, used or opened skincare products are not eligible for return unless the item is defective or damaged.

2. Non-Returnable Items

We do not accept returns on the following:

  • Used, opened, or tampered products

  • Items purchased on clearance or during a sale (unless defective)

  • Gift cards or promotional items

  • Personal care items that fall under non-returnable hygiene regulations

3. Damaged or Incorrect Products

If you receive a damaged, defective, or wrong item:

  • Please contact us within 48 hours of delivery.

  • Provide clear photos of the product and packaging for verification.

  • We will offer a replacement or issue a full refund, based on your preference and availability of the product.

4. Return Process

  1. Email us at [Insert Email] with your order ID and reason for return.

  2. Once approved, we will share return instructions and address.

  3. Pack the item securely and send it back to us using a trackable courier service.

  4. Upon receiving and inspecting the product, we will notify you about the status of your refund or replacement.

Return shipping charges are the customer’s responsibility unless the return is due to our error (damaged/wrong item sent).

5. Refunds

  • Approved refunds will be processed to the original method of payment within 5–7 business days after we receive the returned product.

  • Refund timelines may vary based on your bank or payment provider.

6. Cancellations

Orders can only be canceled within 12 hours of placing them, or before the order has been shipped—whichever is earlier. Once the order is dispatched, it cannot be canceled.

7. Contact Us

For return or refund requests, please reach out to:

Skynnphilic
Email: [Insert your email]
Phone: [Insert your phone number]
Business Hours: [Insert hours, e.g., Mon–Sat, 10 AM – 6 PM]